We offer National and International calls at fantastic low rates which
you can obtain
by registering your office/home landline or Mobile numbers. To access
the service you need to register on our website
www.mycallhome.com and make a payment using your credit/debit card.
We will provide you with confirmation of your account details and once the
payment is successful, you may start making calls to your desired
destinations. Since your phone numbers are registered, there is no need
for a pin number - please refer to our
'How to Make a Call'
section for further information.
Yes, as long as the mobile number is registered. However, before using your mobile, please check with your mobile operator if dialling the 0208 775 5152 access number is inclusive in your monthly allowance; this may not be the case for Pay As You Go customers. In the case of dialling the 0800 057 5152 access number, not all mobile operators consider this as a free number so again please check with your operator before dialling this number.
You will hear a prompt announcing that the credit is low and the call will get
disconnected automatically. To recharge please logon to your account and follow
the instructions, you will need a credit or debit card to complete the process.
If you select the Auto Top-Up option on the Top-Up Account page, when your account
reaches less than £1 worth of credit - we will automatically Top-Up your account with the agreed
amount of credit from your registered credit/debit card. The amount we top it up by is selected on
the Top-Up Account which can be £5, £10, £15, £20 or £25. Auto Top-Up saves you the inconvenience of
having to remember to Top-Up. If you have not enabled Auto Top-Up, you will need to manually top up to
carry on using the service. If you wish to deactivate Auto Top-Up or check to see if you have it enabled
visit your Account Details page.
No, you will not receive any monthly bills from us, you will however be able to check, free of charge, your call history and the call charges online after accessing your account. But we do charge £5 admin fee for any hard copy printouts sent either by email or by post.
We do not charge you for dialling the access numbers, this charge is levied by your operator, usually 0208 775 5152 access number is free on pay monthly mobile tariffs.
0800 057 5152 access number is free from any landline in the
UK and it may be free on some mobile networks.
In some instances the voice is not properly transmitted despite a connection.
This could be because of various technical reasons, please contact our customer
service, we shall verify and recredit the lost amount.